Part 2 — VIVERSE for Business: Collaboration Tools & Systems
A Two-Part Story
VIVERSE for Business is a large-scale enterprise VR platform with complex workflows, diverse user roles, and strict access controls. I led the UX design from zero to launch, balancing customer needs, technical feasibility, and business goals under tight timelines.
To show the breadth and depth of the work, this case study is split into two parts:
Part 1 covers core user journeys that define how people enter, navigate, and communicate.
Part 2 focuses on in-meeting collaboration tools, accessibility, and design system development.
Together, they tell a single story of solving high-stakes design problems in a fast-changing environment.
Client:
HTC VIVERSE
Role:
Lead UX Designer
Year:
May 2022 - Nov 2024
Building in-meeting features, accessibility, and design system foundations.
Our team
2
UX&UI Designers
1
Visual Designer
25
Developers
6
Quality Control
Overview
Part 2 focuses on designing the collaboration toolkit for VIVERSE for Business—features that support live interaction, accessibility, and content sharing in VR meetings—alongside a design system to unify the entire product.
This is the menu originally from other VIVE B2B product- VIVE Sync. For sustainability and with the limit timeline, we adjust the VIVE Sync menu for VIVERSE for Business.
The Problem
Enterprises expected a VR meeting platform that could replace or enhance their existing tools, with everything from document sharing to accessibility features, all while being simple to use.
This is a video I made to verify whether the menu implemented by engineers and artists complies with the design specifications.
Challenge
In addition to technical limitations and tight timelines, product requirements changed frequently. This required close alignment with the product manager, engineers, QA, and the education team to adapt designs quickly while keeping a consistent user experience.
The product team collaborates with a few businesses and continually refines product's key features to meet the needs of various companies.
This is the note-taking when receiving the product spec change requirement from the Product Manager three months after the product launch.
Solution
I developed nine in-meeting toolkits that addressed business needs without overwhelming users.
Some features were extended from other VIVE B2B products, like VIVE Sync. For sustainability and with the limited timeline, we adapted and improved the feature to implement in VIVERSE for Business.
Space Management – Mainly for meeting hosts and space owners to manage objects, permissions, and room settings in real time.
Auto Meeting Minutes – Automated transcription and summary with AI for follow-ups.
We referenced Microsoft Teams' meeting recording feature. In a virtual world, how can you let everyone know that all conversation is being recorded while not disrupting others sight?
According to research, the optimal field of view for head-mounted displays (HMDs) is 15 degrees to the left and right of the center, and 25 degrees above and below. Based on these findings, a field of view diagram was created to simulate where a permanent display during recording would provide a useful visual reminder without disrupting normal use.
Later, we found that the AI-generated transcript was very inaccurate. To reduce errors, AI needs to know the language of the speaker, so we tried to add a speaking language selection when turning on to improve the accuracy and avoid erroneous content.
File Browser – Access and present shared documents in VR.
Since file uploads are primarily from the website, the data structure presented in VR must be consistent with it. Users can also download files created in VR to the cloud. The file browser allows users to view both uploaded and downloaded files and share them anywhere.
Live Caption – Accessibility support for hearing-impaired participants and non-native speakers with an AI tool.
Introducing AI capabilities to help people communicate without language barriers, enabling eloquent two-way communication, is something I care about deeply. Enabling people with disabilities to communicate seamlessly in virtual environments is a truly fulfilling moment for me.
This is the video for the second version validation. The first version didn't go well because the AI couldn't detect the language user speak. So, we added a language selection feature before turning on, and the AI begins listening and displays the translated caption in front. We also optimized the font size and position to ensure the caption doesn't block the view in VR, desktop, and mobile. Additionally, we figured out how to make the caption quickly scroll within a small area in the best way.
Private & Public Space – Switch between events and main spaces to match meeting needs.
To attract potential companies and expand business opportunities, the product manager added a public space feature in the later stages of development. This allows users to access for free and explore few features. Furthermore, premium companies can also create public spaces to host virtual events, freeing from the physical places.
Design System – To improve work efficiency in the early stages, I created a wireframe design system so other designers could share components and quickly adjust modifications.
During the project's mid-stage implementation, due to a manpower shortage, I had to take on the role of UI design. Due to the tight development schedule, most of the design phase skipped wireframes and went directly to Hi-Fi and integrating it into the user flow.
The design system on the left is the early stage, mainly for user flow.
The design system on the right is with a complete construction combine the Hi-Fi interface designed by the visual designer Morrie.
The Key Takeaway
In Part 2, I learned to keep design consistent and purposeful despite constant requirement shifts. By working closely with cross-functional teams—including product managers, engineers, QA, and the education team—I ensured each feature met enterprise needs while fitting into a cohesive whole. This project strengthened my ability to lead design in evolving, high-stakes environments.